Frequently Asked Questions
I see you offer multiple options on your videos (for instance Digital or DVD) – what’s the difference? A DVD is a physical copy that will be mailed to you. It will ship within 2 days from the day you place your order. A Digital or On Demand version gives you INSTANT access to your video so if you’re looking to get to work on improving your game we recommend this option. To stream your video purchases from our website a good internet connection is required.
I’m having trouble getting access to my Digital Purchase? If you didn’t create an account with us yet, please click here: https://judofanatics.com/account/register
***Always remember to log into your account before placing any order.
If you are having trouble and need customer support to help you: make sure to provide your order number as it will help us to resolve your issue faster. Your order number is on the confirmation email sent to you. If you didn't get it, check your spam folder. We don't forget to send confirmation emails - it is an automatic process. If you didn't get an email and it isn't in your spam folder, it is most likely the result of entering a typo in the email address and you will need customer service to sort that out, please allow 1-2 days.
I see my purchase in my account, but there’s no video. What do I do? Some countries limit access to internet purchases and that can be out of our control... To manage security settings (another common problem): Click on the top right corner of your browser, click the little Key icon in the address bar to display the video.
It’s been a few days, but my purchase hasn’t arrived? In the majority of the cases, if you didn’t receive a physical purchase yet it’s because you paid for the digital format only. Check the confirmation email sent to you, please check under the title’s name if you really paid for DVDs or COMBO. If you paid for the digital format only, make sure to register the same email address used at checkout with us here: https://judofanatics.com/account/register
If you really don’t want the digital format, email us at firstname.lastname@example.org replace this email for the judo one informing us of your order number and request a refund for that reason, so you can buy the DVD format. Make sure to always choose the desired format from the drop down menu.
Do you ship internationally? Yes! We have customers around the world – we love our international visitors!
How do I receive a refund? In order to receive a refund, please return your order to Judo Fanatics 100 Cummings Ctr. #246C, Beverly, MA 01915, United States. Include a printed note inside the package with your order number and reason for refund. For digital videos, once you have downloaded the video the return policy is no longer valid. If you refund a digital video that you haven't downloaded yet, once the refund is processed you will no longer have access to watch the video on our site.
How can I get more help? If you didn't find an answer to your question here, please Contact Us